Updated: 29 May 2023
If you wish to return any products, then please follow the process stipulated below for each product category:
1) Mattresses Trial Information:
a) Our Mattresses are covered by our 100-night risk-free trial. We ask you to try your mattress for a minimum of 30 nights from receiving it. Why do we ask you to give us a minimum of 30 nights? This is so that your body has time to adjust to your new mattress and so your mattress can fully decompress.
b) Not Satisfied? Contact us at: info@peacelily.com after the 30th night and before the 100th of your sleep trial to initiate the return process. Email us your order number and a full-length photograph of the back and the front of the mattress. You must ensure that your mattress is in good condition with no stains, tears, or deformations due to misuse in order for your refund to be accepted. You must follow the instructions from the Peace Lily team in order for us to check the condition of your mattress. Your mattress will be picked up for free by our partnered charity organization or an alternative courier for donation in most areas of US. Otherwise, you can try contacting your local churches or crisis shelters as an alternative to see if they will accept your mattress as a donation. This will be at your own expense, should the Charities/Organizations be unable to pick it up for free.
c) Refunds are paid after the mattress is received in approved condition, at which point you will receive the full amount that you had paid for the product.
d) Limited to one mattress return per household.
2) Mattress Toppers Trial Information:
a) Mattress Toppers are covered by our 100-night risk-free trial. We ask you to keep the original box and to try your mattress topper for a minimum of 30 nights from receiving it. We ask you to try it for this amount of time so that your body has time to adjust to your new mattress topper and so your mattress topper can fully decompress. You must keep the product box in order for us to facilitate the return of your item.
b) If you wish to return your mattress topper, contact us at: info@peacelily.com before the conclusion of the 100-night return period to obtain a Refund Approval from the Peace Lily team. Email us your order number and a full-length photograph of the back and the front of the mattress topper.
You should ensure that your mattress topper is in good condition with no stains, tears, or deformations due to misuse in order for your refund to be accepted. You must follow the instructions from the Peace Lily team in order for us to check the condition of your mattress topper. Once the initial condition is approved. Your mattress topper will be picked up for free by our charity organization or a secondary goodwill group for donation in most areas of the US. If this isn't possible, you should try contacting your local charity organizations or a secondary goodwill group to see if they will accept your mattress topper as a donation. This process will be at your own expense, should the charity/organization be unable to pick it up for free, once the mattress topper has been donated and proof of donation is provided, we'll gladly process your refund.
c) Refunds are paid AFTER the product is RECEIVED in approved condition, at which point you will receive the full amount that you had paid for the product.
d) Limited to one mattress topper return per household
3) Pillows Trial Information:
a) Pillows are covered by our 100-night risk-free trial. We ask you to hold onto the shipping box and to try the pillow for a minimum of 30 nights from receiving it. We ask you to try it for this amount of time so that your body has time to adjust to your new pillow. You must keep the product box in order for us to facilitate the return of your item.
b) If you wish to return your pillow, contact us at: info@peacelily.com before the conclusion of the 100-night return period to obtain a Refund Approval from the Peace Lily team. Email us a full-length photograph of the back and the front of the pillow. You must ensure that your pillow is in good condition with no stains, tears, or deformations due to misuse in order for your refund to be accepted.
You should follow the instructions from the Peace Lily team in order for us to check the condition of your pillow. Your pillow will be picked up for free by our charity organization or a secondary goodwill group for donation in most areas of the US. If this isn't possible, you should try contacting your local charity organizations or a secondary goodwill group to see if they will accept your pillow as a donation. This process will be at your own expense, should the charity/organization be unable to pick it up for free, Once the pillow has been donated and proof of donation is provided, we'll gladly process your refund.
d) Limited to two pillows returned per household.
c) Refunds are paid AFTER the pillow is RECEIVED in approved condition, at which point you will receive the full amount that you had paid for the product.
Exclusions:
The 100-night trial applies to purchases made from Peace Lily and authorized third-party sources. If the product was purchased from an authorized third-party source, the returns process will be subject to each respective retailers' policy but must still meet the returns criteria set by Peace Lily.