Updated: 19 June 2023
If you wish to return any products, then please follow the process below for each product category:
1) Mattresses Trial Information:
a) Our Mattresses are covered by our 100-night risk-free trial. We ask you to try your Mattress for a minimum of 30 nights from receiving it. As it is important for your body to adjust to your new Mattress and this will ensure enough time for your Mattress to fully decompress.
b) Not Satisfied? You can submit your request for a return by contact our customer support team via email at info@peacelily.com. In the return request process, please attach full-length photos of the top, bottom, and sides of the Mattress. You will also need to describe the reasons for the return in the email. You must ensure that your Mattress is in good condition with no stains, tears, or deformations due to misuse in order for your refund to be accepted. You must follow the instructions from the Peace Lily team in order for us to check the condition of your Mattress. Once approved, your Mattress will be picked up for free by our charity organization or a secondary goodwill group for donation in most areas of the US. Otherwise, you should contact your local charity organizations or a secondary goodwill group as an alternative to see if they will accept your Mattress as a donation. This will be at your own expense, should the Charities/Organizations be unable to pick it up for free.
c) Refunds are paid after the Mattress is received in good condition and has been accepted for a charitable donation, at which point you will receive the full amount that you paid for the product. This is to ensure that our products have the longest lifespan possible and to promote the sustainable use of products.
d) Please note that our policy is we offer one Mattress return per household.
2) Mattress Toppers Trial Information:
a) Our Mattress Toppers are covered by our 100-night risk-free trial. We ask you to try your Mattress Topper for a minimum of 30 nights from receiving it. As it is important for your body to adjust to your new Mattress Topper and this will ensure enough time for your Mattress Topper to fully decompress.
b) Not Satisfied? You can submit your request for a return by contact our customer support team via email at info@peacelily.com. In the return request process, please attach full-length photos of the top, bottom, and sides of the Mattress Topper. You will also need to describe the reasons for the return in the email. You must ensure that your Mattress Topper is in good condition with no stains, tears, or deformations due to misuse in order for your refund to be accepted. You must follow the instructions from the Peace Lily team in order for us to check the condition of your Mattress Topper. Once approved, your Mattress Topper will be picked up for free by our charity organization or a secondary goodwill group for donation in most areas of the US. Otherwise, you should contact your local charity organizations or a secondary goodwill group as an alternative to see if they will accept your Mattress Topper as a donation. This will be at your own expense, should the Charities/Organizations be unable to pick it up for free.
c) Refunds are paid after the product is received in good condition and has been accepted for a charitable donation, at which point you will receive the full amount that you paid for the product. This is to ensure that our products have the longest lifespan possible and to promote the sustainable use of products.
d) Please note that our policy is we offer one Mattress Topper return per household.
3) Pillow(s) Trial Information:
a) Our Pillows are covered by our 100-night risk-free trial. We ask you to hold onto the shipping box and to try your Pillow(s) for a minimum of 30 nights from receiving it. As it is important for your body to adjust to your new Pillow(s).
b) Not Satisfied? You can submit your request for a return by contact our customer support team via email at info@peacelily.com. In the return request process, please attach full-length photos of the top and bottom of the Pillow(s). You will also need to describe the reasons for the return in the email. You must ensure that your Pillow(s) is in good condition with no stains, tears, or deformations due to misuse in order for your refund to be accepted. You must follow the instructions from the Peace Lily team in order for us to check the condition of your Pillow(s). Once approved, your Pillow(s) will be picked up for free by our charity organization or a secondary goodwill group for donation in most areas of the US. Otherwise, you should contact your local charity organizations or a secondary goodwill group as an alternative to see if they will accept your Pillow(s) as a donation. This will be at your own expense, should the Charities/Organizations be unable to pick it up for free.
c) Refunds are paid after the product is received in good condition, at which point you will receive the full amount that you paid for the product.
d) Please note that our policy is we offer 2 pillows return per household.
Exclusions:
The 100-night trial applies to purchases made from Peace Lily and authorised third party sources. If the product was purchased from an authorised third-party source, the returns process will be subject to each respective retailers' policy but must still meet the returns criteria set by Peace Lily.
