100 Night Trial

Updated: 28 March 2022

Return / Refund Policy

If you wish to return any products, then please follow the process stipulated below for each product category:

1) Mattresses:

a) Our Mattresses are covered by our 100-night risk-free trial. We ask you to try your mattress for a minimum of 30 nights from receiving it. Why do we ask you to give us a minimum of 30 nights? This is so that your body has time to adjust to your new mattress and so your mattress can fully decompress.

b) Not Satisfied? Contact us at: info@peacelily.com between nights 30 and 100 to obtain Refund Approval from the Peacelily team. Email us a full-length photograph of the back and the front of the mattress. You must ensure that your mattress is in good condition with no stains, tears, or deformations due to misuse in order for your refund to be accepted. You must follow the instructions from the Peacelily team in order for us to check the condition of your mattress. Your mattress will be picked up for free by our partnered charity organization or an alternative courier. If they are not able to pick this up, you can discuss with the Peacelily team to drop your mattress off at your nearest charity with proof of donation provided.

c) Refunds are paid AFTER the mattress is RECEIVED in good condition and has been accepted for a charitable donation, at which point you will receive the full amount that you paid for the product. This is to ensure that our products have the longest lifespan possible and to promote the sustainable use of products.

d) Limited to one mattress return per household.

2) Pillows:

a) Pillows are covered by our 100-night risk-free trial. We ask you to hold onto the shipping box and to try the pillow for a minimum of 30 nights from receiving it. We ask you to try it for this amount of time so that your body has time to adjust to your new pillow. You must keep the product box in order for us to facilitate the return of your item.

b) If you wish to return your pillow, contact us at: info@peacelily.com before the conclusion of the 100-night return period to obtain a Refund Approval from the Peacelily team. Email us a full-length photograph of the back and the front of the pillow. You must ensure that your pillow is in good condition with no stains, tears, or deformations due to misuse in order for your refund to be accepted. You must follow the instructions from the Peacelily team in order for us to check the condition of your pillow. Your pillow will be picked up for free by a Peacelily selected carrier. We will provide you with a prepaid label that must be placed on your product(s) and it should be made available for collection. Don't worry, customers don't need to pay anything. We will arrange the collection and share the return label for free.

c) Refunds are paid AFTER the product is RECEIVED in good condition, at which point you will receive the full amount that you had paid for the product.

d) Limited to two pillows returned per household.

Exclusions:

The 100-night trial applies to purchases made from Peacelily and authorized third-party sources. If the product was purchased from an authorized third-party source, the returns process will be subject to each respective retailers' policy but must still meet the returns criteria set by Peacelily.

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