Mattress - 25 Year Limited Warranty
The Limited Warranty begins on the date of purchase of your Peace Lily Mattress from Peace Lily Sleep Pty Ltd ("Peace Lily"). Because we at Peace Lily believe in our Peace Lily Mattress, and we want to provide our customers with high quality, long-lasting products, we are hereby extending this twenty-five (25) year promise.
This warranty is subject to revision and change. Please retain a print out of this page for future reference.
What this Limited Warranty Covers:
Years 1-10: Full Coverage — Non-prorated
During the first ten (10) years of the Mattress Warranty, Peace Lily will not charge purchaser to repair or replace purchaser’s mattress if it qualifies under the Mattress Warranty. This period is non-prorated which means that Peace Lily does not charge a percentage of the repair costs or replacement product based on the amount of time you slept on the mattress prior to noticing a defect. Proof of direct, authorized purchase is required with all warranty claims. This warranty applies only to The Peace Lily Latex Mattress and is not extended to other products in the Peace Lily product line.
Years 11-25: Limited Coverage — Prorated
During years 11-25 of the Mattress Warranty, Peace Lily will, at its option, replace the mattress at a prorated charge to the purchaser in addition to transportation and/or shipping charges. The prorated replacement charged will be dependent on the year that the Mattress is replaced.
If the Mattress is replaced during the eleventh (11th) year, the prorated replacement charge the purchaser pays will be fifty (50) percent of the original purchase price. If the Mattress is replaced after the eleventh (11th) year, but before the twenty-first (21st) year, the prorated replacement charge the purchaser pays will increase by five (5) percent for each subsequent year of the prorated period (i.e. 55% of the original purchase price if replaced during year twelve (12); 60% of the original purchase price if replaced during year thirteen (13), etc. If the mattress is replaced in year twenty-one (21) or any point thereafter prior to expiration of the Mattress Warranty the prorated replacement charge will be 95% of the original purchase price.
Your Responsibilities:
The Mattress Warranty begins at the time the Mattress is purchased by you, when the Mattress is used normally for its intended purposes and on a rigid, solid surface or slatted bed base that is structurally capable of supporting the weight of the Mattress and user(s) and does not have a damp or moist surface. The Mattress must be on a bed base without treatment or finishes that can cause mould. The Mattress must be used in a low humidity room to prevent any mould growth. The Mattress must be kept away from direct sunlight and kept out of close proximity with any heating devices.
A proper bed frame is defined, for the purpose of this Mattress Warranty, as having at least four (4) leg supports for the Mattress and being sturdy enough to support 100kg in Mattress weight plus the total user weight. For Queen and King, slatted style bed frames, there cannot be greater than nine (9) centimetres or three and a half (3.5) inches between each slat in order to provide ample structural support for the foundation and user(s).
In the case of a Mattress that is packaged in a compressed and rolled manner, also referred to as a “bed-in-a-box,” your Mattress Warranty is valid if your product was opened within two (2) weeks of receiving the Mattress to prevent compression for an extended period of time. A Mattress that is compressed for a prolonged period will have structural damage and/or condensation from being packaged for an extended period of time.
Peace Lily makes no medical or health claims regarding its Mattresses. Allergies, discomfort, or other conditions, are not covered under this Mattress Warranty. Any questions or concerns regarding medical or health conditions should be addressed by a licensed physician.
To maximise the lifespan of the Mattress it is recommended that users rotate their Mattress head-to-toe, once a month for the first six months, then every other month for the life of the Mattress, to ensure even wear.
In the event of the issuance of a replacement Mattress, Peace Lily may ask you to donate the used Mattress to charity to help repurpose the Mattress for someone in need. In that case, you will be required to follow the instructions of Peace Lily and provide a written receipt or proof of return for disposal or donation of the original, defective Mattress, from a legitimate organisation, before any replacement mattress or refunds will be issued. This Mattress Warranty is not transferable and applies only to a mattress purchased from Peace Lily by the original purchaser.
Who This Limited Warranty Is Extended To:
This Limited Warranty extends to the initial, “original” purchaser of this product only and not to any possible future owner(s) of the product. For purposes of this Limited Warranty, an “original” purchaser is the individual or entity who purchased this mattress from Peace Lily directly or, as the case may be, from an authorised retailer, distributor or dealer.
Defects Covered Under The Mattress Warranty:
Any VISIBLE indentation equal or greater than one (1) inch that is NOT associated with or resulting from a faulty, improper or unsupportive foundation, box spring or platform that is not designed or constructed so that it is capable of handling the combined weight of the Mattress and its intended users. The indentation must be visible to the naked eye when no weight is applied to the top of the Mattress. If the purchaser uses an inappropriate foundation, box spring or base as determined by Peace Lily, the Mattress Warranty, without limitation, will be void. Peace Lily may require the purchaser to provide proof of the quality of the foundation, box spring or base used. Any physical flaw in the natural latex foam that causes it to split or crack under conditions of normal use and proper handling will be covered.
This Mattress Warranty Does Not Cover:
Normal wear and tear or any condition resulting from misuse or abuse of the Mattress or failure to keep the Mattress clean and free of stains and potentially unsanitary conditions.
A normal increase in softness due to normal usage.
Comfort preference. Any comfort level description of any Mattress is solely provided as a guideline and Peace Lily does not guarantee the firmness or softness quality of any Mattress, nor does it warrant that a particular comfort preference will be to your liking.
Mould, odours, and/or discolouration caused by abnormal care including, but not limited to liquid spills, improper ventilation including, but not limited to humid climates and/or areas where the Mattress is exposed to excessive water or humidity.
Damage associated with an improper bed frame, foundation, box spring, or base as determined by Peace Lily.
Imperfections that do not prevent ordinary use and enjoyment of the Mattress by a reasonable person are not considered to be defects. For example, surfaces may not be perfectly even, and corners may not be perfectly shaped or symmetrical. These are not defects for which you can seek a remedy under this Mattress Warranty. More specifically, this Mattress Warranty excludes:
(a) minor imperfections and slight cosmetic flaws.
(b) normal wear and tear.
(c) tears, stains, soiling, burns, and discolouration that occur over time.
(d) dampness or mould.
(e) individual or personalised preferences relating to firmness, texture, comfort, etc..
(f) normal body impressions not greater than one (1) inch in the Mattress as measured below the quilt level — in other words, some settling of the fibre in the quilt should be expected and is not considered a defect).
(g) individual or personalised allergies and sensitivities.
(h) naturally occurring cotton, wool, or latex foam aromas.
In addition, this Mattress Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Warranty:
(a) any unsanitary condition.
(b) burns.
(c) use of the Product on an improper bed frame.
(d) using our Mattress directly on the floor.
(e) physically abusing the Mattress.
(f) attempting to clean the Mattress in an inappropriate manner.
(g) improper storage of the Mattress (including storage in damp locations, areas infested with insects or rodents, or any other unprotected storage areas).
(h) purchase from resellers who are not authorised retailers.
Peace Lily shall not be liable for incidental or consequential damages resulting from the use of this product or arising out of any breach of this limited warranty; the exclusive remedy for breach of this warranty shall be replacement or credit towards replacement as set forth herein. There are no express or implied warranties, including implied warranties of merchantability and fitness for a particular purpose, other than the warranty described on the face of this limited warranty. In any case, the extent of liability on the part of Peace Lily will be limited to that of the purchase price of the product.
All parts of this limited warranty apply to the maximum extent permitted by law or unless prohibited by law. This limited warranty gives the purchaser specific legal rights, and the purchaser may also have other rights, which may vary from state to state.
How To File A Claim Under This Warranty:
To file a claim under the terms of this Limited Warranty, please contact Peace Lily by emailing us at info@peacelily.com. Please have your proof of purchase documentation ready and available. In the event that a warranty claim is filed and a product replacement is deemed necessary, the purchaser must surrender the original product to Peace Lily.
In the event that you, the purchaser, makes a claim under this Limited Warranty, Peace Lily will, within thirty days of its receipt of your returned mattress, repair or replace it, if it is found to abide by the Warranty conditions and be defective. While Peace Lily will pay for shipping costs associated with the replacement product to the original purchaser, any shipping costs incurred with the return of a mattress from the purchaser to Peace Lily will be borne by the purchaser.
Governing Law:
This limited Mattress Warranty will be governed by the laws of the United States.
Warrantor:
Peace Lily
info@peacelily.com
Please retain this limited warranty and your original proof of purchase for at least 25 years from your date of purchase.
Pillow - 1 Year Limited Warranty
Beginning on the date of purchase, your new Peace Lily Pillow (the “Pillow”) is covered by a one-year limited warranty (the “Pillow Warranty”). This Pillow Warranty extends to the original purchaser of the Peace Lily Pillows (“Pillows”), and extends to all Pillows purchased directly from Peace Lily. The “original purchaser” for the purposes of this Pillow Warranty is the first purchaser of the Pillow from Peace Lily. This Pillow Warranty is not transferable and applies only to a Pillow purchased from Peace Lily by the original purchaser.
Peace Lily warrants the Pillow against the defects in material and workmanship for a period of one year from the time your Pillow is purchased by you, when the Pillow is used normally for its intended purposes.
Your Responsibilities:
In the event of a defect, Peace Lily's sole and exclusive liability and your sole remedy under this Pillow Warranty will be, at Peace Lily's option, to provide a replacement, subject to your fulfilment of the requirements set forth below.
To get the benefit of this Pillow Warranty, you must return your Pillow to Peace Lily or the product manufacturer and provide Peace Lily with proof of the original date of purchase as well as proof that the Pillow was in fact returned. You must keep the product box in order for us to facilitate the return of your item.
The Pillow Warranty Does Not Cover:
Normal wear and tear as a result of washing and intended use.
Comfort preference.
Physical abuse or damage to the Product, including but not limited to: burns, cuts, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage.
Making A Claim:
To file a claim under this warranty, please submit a request to info@peacelily.com. Evidence of a defect and proof of purchase must be included. The address for returns will vary depending on the Pillow and will be provided to you once Peace Lily has reviewed your submissions and determine that there is in fact a defect covered by this Pillow Warranty. In the event of a defect, Peace Lily will ship a replacement to you upon proof that you returned the defective Pillow.
Replaced Pillows are subject to the same Pillow Warranty as the original. For example, if you obtain a replacement that is the same style and price as the original, then the Pillow Warranty term of the replaced Pillow begins from the date of purchase of the original.
The serviceable area for all Peace Lily products is addressed within all areas of the United States. If your Peace Lily product is located outside of the United States, you are responsible for any costs associated with pick-up and return.
Disclaimer (Limitations On Liability):
To the extent permissible by applicable law, the Pillow is provided “as is” and this Pillow Warranty and any implied warranties are your exclusive warranties and replace all other warranties or conditions, express or implied. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
To the maximum extent permitted by applicable law and except as set forth in this Pillow Warranty, in no event will Peace Lily or its suppliers be liable for procurement of substitute products or other special, incidental, consequential or indirect damages arising out of or related to the Pillow or its use by you or any third party, whether under theory of contract, tort (including negligence), indemnity, product liability or otherwise. This limitation will apply even if Peace Lily has been advised of such damages and notwithstanding the failure of essential purpose of any limited remedy. Peace Lily's total liability will not exceed the purchase price paid for the pillow giving rise to such liability.
Arbitration:
If a dispute arises between you and Peace Lily arising out of or relating to this Pillow Warranty, that dispute will be resolved in accordance with the general dispute resolution provisions of the Peace Lily terms of service. The arbitration conducted pursuant to this provision will be deemed final and binding and will not be subject appeal absent extraordinary circumstances.
As in all other dispute situations under the Peace Lily terms of service, an arbitration concerning a dispute arising out of or relating to the Pillow Warranty will not be combined with any other proceeding or arbitration against one of the parties. In addition, to the maximum extent permitted by applicable law, you will only be permitted to assert your own claim, and may not appear as a representative of the interests of any other person, entity or class of consumers (including a private attorney general or otherwise).
Governing Law:
This limited Pillow Warranty will be governed by the laws of the United States.
Warrantor:
Peace Lily
info@peacelily.com
Mattress Protector - 1 Year Limited Warranty
Beginning on the date of purchase, your new Peace Lily Mattress Protector (the “Mattress Protector”) is covered by a one-year limited warranty (the “Mattress Protector Warranty”). This Mattress Protector Warranty extends to the original purchaser of the Peace Lily Mattress Protectors (“Mattress Protectors”), and extends to all Mattress Protectors purchased directly from Peace Lily. The “original purchaser” for the purposes of this Mattress Protector Warranty is the first purchaser of the Mattress Protector from Peace Lily. This Mattress Protector Warranty is not transferable and applies only to a Mattress Protector purchased from Peace Lily by the original purchaser.
Peace Lily warrants the Mattress Protector against the defects in material and workmanship for a period of one year from the time your Mattress Protector is purchased by you, when the Mattress Protector is used normally for its intended purposes.
Your Responsibilities:
In the event of a defect, Peace Lily's sole and exclusive liability and your sole remedy under this Mattress Protector Warranty will be, at Peace Lily's option, to provide a replacement, subject to your fulfilment of the requirements set forth below.
To get the benefit of this Mattress Protector Warranty, you must return your Mattress Protector to Peace Lily or the product manufacturer and provide Peace Lily with proof of the original date of purchase as well as proof that the Mattress Protector was in fact returned.
The Mattress Protector Warranty Does Not Cover:
Normal wear and tear as a result of washing and intended use.
Comfort preference.
Physical abuse or damage to the Product, including but not limited to: burns, cuts, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage.
Making A Claim:
To file a claim under this warranty, please submit a request to info@peacelily.com. Evidence of a defect and proof of purchase must be included. The address for returns will vary depending on the Mattress Protector and will be provided to you once Peace Lily has reviewed your submissions and determine that there is in fact a defect covered by this Mattress Protector Warranty. In the event of a defect, Peace Lily will ship a replacement to you upon proof that you returned the defective Mattress Protector.
Replaced Mattress Protectors are subject to the same Mattress Protector Warranty as the original. For example, if you obtain a replacement that is the same style and price as the original, then the Mattress Protector Warranty term of the replaced Mattress Protector begins from the date of purchase of the original.
The serviceable area for all Peace Lily products is addressed within all states of the United States. If your Peace Lily product is located outside of the United States, you are responsible for any costs associated with pick-up and return.
Disclaimer (Limitations On Liability):
To the extent permissible by applicable law, the Mattress Protector is provided “as is” and this Mattress Protector Warranty and any implied warranties are your exclusive warranties and replace all other warranties or conditions, express or implied. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
To the maximum extent permitted by applicable law and except as set forth in this Mattress Protector Warranty, in no event will Peace Lily or its suppliers be liable for procurement of substitute products or other special, incidental, consequential or indirect damages arising out of or related to the Mattress Protector or its use by you or any third party, whether under theory of contract, tort (including negligence), indemnity, product liability or otherwise. This limitation will apply even if Peace Lily has been advised of such damages and notwithstanding the failure of essential purpose of any limited remedy. Peace Lily's total liability will not exceed the purchase price paid for the Mattress Protector giving rise to such liability.
Arbitration:
If a dispute arises between you and Peace Lily arising out of or relating to this Mattress Protector Warranty, that dispute will be resolved in accordance with the general dispute resolution provisions of the Peace Lily terms of service. The arbitration conducted pursuant to this provision will be deemed final and binding and will not be subject appeal absent extraordinary circumstances.
As in all other dispute situations under the Peace Lily terms of service, an arbitration concerning a dispute arising out of or relating to the Mattress Protector Warranty will not be combined with any other proceeding or arbitration against one of the parties. In addition, to the maximum extent permitted by applicable law, you will only be permitted to assert your own claim, and may not appear as a representative of the interests of any other person, entity or class of consumers (including a private attorney general or otherwise).
Governing Law:
This limited Mattress Protector Warranty will be governed by the laws of the United States.
Warrantor:
Peace Lily
info@peacelily.com