Warranty

Updated: 23 May 2024

Mattress - 25-Year Limited Warranty

The Limited Warranty begins on the date of delivery of your Peace Lily Mattress from Peace Lily Sleep, Inc ("Peace Lily"). Because we at Peace Lily believe in our Peace Lily Mattress, and we want to provide our customers with high-quality, long-lasting products, we are hereby extending this twenty-five (25) year promise.

Peace Lily warrants the Mattress against the defects in material and workmanship set forth below (“Defects”) for a period of 25 years from the time your Mattress is purchased by you when the Mattress is used normally for its intended purposes on top of a proper bed frame.

In the event Peace Lily chooses to replace the Mattress, the replacement will be of the same model and size as the original Mattress purchased. In no event will a substitution model be used as a replacement except in the case of a discontinued Mattress, in this event a Mattress of like build and design, at Peace Lily's discretion will be used as a replacement for the defective Mattress.

This warranty is subject to revision and change. Please retain a printout of this page for future reference.

What this Limited Warranty Covers:

Years 1-10: Full Coverage — Non-prorated

During the first ten (10) years of the Mattress Warranty, Peace Lily will not charge the purchaser to repair or replace the purchaser’s mattress if it qualifies under the Mattress Warranty. This period is non-prorated which means that Peace Lily does not charge a percentage of the repair costs or replacement product based on the amount of time you slept on the mattress prior to noticing a defect. Proof of direct, authorized purchase is required with all warranty claims. This warranty applies only to The Peace Lily Latex Mattress and is not extended to other products in the Peace Lily product line.

Years 11-25: Limited Coverage — Prorated

During years 11-25 of the Mattress Warranty, Peace Lily will, at its option, replace the mattress at a prorated charge to the purchaser in addition to transportation and/or shipping charges. The prorated replacement charge will be dependent on the year that the Mattress is replaced.

If the Mattress is replaced during the eleventh year, the prorated replacement charge the purchaser pays will be 50% of the original purchase price.

If the Mattress is replaced after the eleventh year but before the twenty-first year, the prorated replacement charge the purchaser pays will increase by 5% for each subsequent year of the prorated period (i.e. 55% of the original purchase price)

Your Responsibilities:

The Mattress Warranty begins at the time the Mattress is purchased by you when the Mattress is used normally for its intended purposes and on a slatted bed base that is structurally capable of supporting the weight of the Mattress and user(s) and does not have a damp or moist surface. The Mattress must be on a bed base without treatment or finishes that can cause mold. The Mattress must be used in a low-humidity room to prevent mold growth. The Mattress must be kept away from direct sunlight and kept out of close proximity to any heating devices

A proper bed frame is defined, as applicable to this Latex Mattress Warranty, as having at least four (4) leg supports for the Latex Mattress and being sturdy enough to support 100kg in Latex Mattress weight plus the total user weight. For all-size slatted style bed frames, there must not be more than nine (9) centimetres or three and a half (3.5) inches gap between each of the slats in order to ensure sufficient structural support for both the foundation and user(s). The slats are also required to be solid in their construction (flexible slats are not suitable to support the weight of the mattress, and as such do not qualify as a proper bed frame). To ensure the validity of your Latex Mattress Warranty, it is essential to promptly unseal and unroll the product within two (2) weeks of receiving it. Prolonged compression of the Latex Mattress may lead to structural damage and moisture accumulation. Therefore, timely unpackaging is recommended to maintain the integrity and performance of the product.

In the case of a Mattress that is packaged in a compressed and rolled manner, also referred to as a “bed-in-a-box,” your Mattress Warranty is valid if your product was opened within two (2) weeks of receiving the Mattress to prevent compression for an extended period of time. A Mattress that is compressed for a prolonged period will have structural damage and/or condensation from being packaged for an extended period of time.

Peace Lily makes no medical or health claims regarding its Mattresses. Allergies, discomfort, or other conditions, are not covered under this Mattress Warranty. Any questions or concerns regarding medical or health conditions should be addressed by a licensed physician.

To maximize the lifespan of the Mattress it is recommended that users rotate their Mattress head-to-toe, once a month for the first six months, then every other month for the life of the Mattress, to ensure even wear.

In the event of a replacement Mattress, Peace Lily may ask you to donate the used Mattress to charity to help repurpose the Mattress for someone in need. In that case, you will be required to follow the instructions of Peace Lily and provide a written receipt or proof of return for disposal or donation of the original, defective Mattress, from a legitimate organization. This Mattress Warranty is not transferable and applies only to a mattress purchased from Peace Lily by the original purchaser.

Who This Limited Warranty Is Extended To:

This Limited Warranty extends to the initial, “original” purchaser of this product only and not to any possible future owner(s) of the product. For purposes of this Limited Warranty, an “original” purchaser is the individual or entity who purchased this mattress from Peace Lily directly or, as the case may be, from an authorized retailer, distributor or dealer.

Defects Covered Under The Mattress Warranty:

Any visible indentation is equal to or greater than one(1) inch that is not associated with or resulting from a faulty, improper or unsupportive foundation, box spring or platform that is not designed or constructed so that it is capable of handling the combined weight of the Mattress and its intended users.

The indentation must be visible to the naked eye when no weight is applied to the top of the Mattress. If the purchaser uses an inappropriate foundation, box spring or base as determined by Peace Lily, the Mattress Warranty, without limitation, will be void. Peace Lily will require the purchaser to provide proof of the quality of the foundation, box spring or base used.

Any physical flaw in the natural latex foam that causes it to split or crack under conditions of normal use and proper handling will be covered.

This Mattress Warranty Does Not Cover:

Normal wear and tear or any condition resulting from misuse or abuse of the Mattress or failure to keep the Mattress clean and free of stains and potentially unsanitary conditions.

A normal increase in softness due to normal usage.

Comfort preference. Any comfort level description of any Mattress is solely provided as a guideline and Peace Lily does not guarantee the firmness or softness quality of any Mattress, nor does it warrant that a particular comfort preference will be to your liking.

Mold, odors, and/or discoloration caused by abnormal care including, but not limited to liquid spills, improper ventilation including, but not limited to humid climates and/or areas where the Mattress is exposed to excessive water or humidity.

Damage associated with an improper bed frame, foundation, box spring, or base as determined by Peace Lily.

Imperfections that do not prevent ordinary use and enjoyment of the Mattress by a reasonable person are not considered to be defects. For example, surfaces may not be perfectly even, and corners may not be perfectly shaped or symmetrical. These are not defects for which you can seek a remedy under this Mattress Warranty.

More specifically, this Mattress Warranty excludes:

(a) minor imperfections and slight cosmetic flaws.
(b) normal wear and tear.
(c) tears, stains, soiling, burns, and discoloration that occur over time.
(d) dampness or mold.
(e) individual or personalized preferences relating to firmness, texture, and comfort.
(f) normal body impressions not greater than one (1) inch in the Mattress as measured below the quilt level — in other words, some settling of the fiber in the quilt should be expected and is not considered a defect).
(g) individual or personalized allergies and sensitivities.
(h) naturally occurring cotton, wool, or latex foam aromas.
(i) due to the nature of the fabric, the organic cover may appear to stretch slightly.

In addition, this Mattress Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Warranty:

(a) Any unsanitary condition.
(b) Burns.
(c) Use of the Product on an improper bed frame.
(d) Using our Mattress directly on the floor.
(e) Physically abusing the Mattress.
(f) Attempting to clean the Mattress in an inappropriate manner.
(g) Improper storage of the Mattress (including storage in damp locations, areas infested with insects or rodents, do not store folded or in any other unprotected storage areas).
(h) purchase from resellers who are not authorized retailers.

Peace Lily shall not be liable for incidental or consequential damages resulting from the use of this product or arising out of any breach of this limited warranty; the exclusive remedy for breach of this warranty shall be replacement or credit towards replacement as set forth herein. There are no express or implied warranties, including implied warranties of merchantability and fitness for a particular purpose, other than the warranty described on the face of this limited warranty. In any case, the extent of liability on the part of Peace Lily will be limited to that of the purchase price of the product.

All parts of this limited warranty apply to the maximum extent permitted by law or unless prohibited by law. This limited warranty gives the purchaser specific legal rights, and the purchaser may also have other rights, which may vary from state to state.

How To File A Claim Under This Warranty:

To file a claim under the terms of this Limited Warranty, please contact Peace Lily by emailing us at info@peacelily.com. Please have your proof of purchase documentation ready and available. In the event that a warranty claim is filed and a product replacement is deemed necessary, the purchaser must surrender the original product to Peace Lily.

In the event that you, the purchaser, make a claim under this Limited Warranty, Peace Lily will assess the mattress first, If deemed faulty, within thirty days, Peace Lily will repair or replace the mattress, if it is found to abide by the Warranty conditions and be defective. Peace Lily will pay for shipping costs associated with the replacement product to the original purchaser.

You Must Also Provide:

Valid original proof of purchase demonstrating the date of purchase and that the claimant is the original purchaser and still has the Mattress.

You will be required to send in full-length photos which need to include a brief narrative describing the defect and how it is affecting the performance of the Mattress.

Please send all requested documentation to info@peacelily.com. You are responsible for submitting your claim with sufficient supporting documentation for Peace Lily to provide a remedy if necessary. Peace Lily reserves the right, in Peace Lily's sole discretion, to require photographs, further information or descriptions, or to send a representative or independent mattress inspector to physically inspect the Mattress prior to accepting your claim under this Mattress Warranty. Your Mattress Warranty may be voided if you refuse to cooperate with an investigation, provide adequate responses to requests, or comply with any provision of this Mattress Warranty.

The serviceable area for all Peace Lily products is addressed within all states of the United States only. If your Peace Lily product is located outside of the United States, you are responsible for any costs associated with pick-up or donation.

Disclaimer (Limitations On Liability):

To the maximum extent permitted by applicable law, Peace Lily and its authorized resellers, distributors, and/or suppliers make no representations, warranties or conditions, express or implied, beyond those set forth in this warranty and non-puffery claims in Peace Lily marketing materials. each of those parties disclaims any and all warranties or conditions, express, statutory and implied. Some jurisdictions do not allow the limitation or exclusion of certain warranties or conditions, so some of the above exclusions may not apply to you. There are no warranties that extend beyond the face of this document.

In no event will Peace Lily or its resellers, distributors, and/or suppliers be liable for any damages, including without limitation any indirect, consequential, special, incidental, or punitive damages arising out of, based on, or resulting from your or any third party’s purchase and/or use of the product, even if Peace Lily or such other party has been advised of the possibility of such damages. These limitations and exclusions apply without regard to whether the damages arise from

(1) breach of contract
(2) breach of warranty
(3) negligence
(4) any other cause of action, to the extent such exclusion and limitations are not prohibited by applicable law.

Some jurisdictions do not allow the limitation or exclusion of certain damages, warranties or conditions, so some of the above limitations may not apply to you. In no case shall Peace Lily’s liability exceed the purchase price paid for the Mattress giving rise to any such liability.

Arbitration:

If a dispute arises between you and Peace Lily arising out of or relating to this Mattress Warranty, that dispute will be resolved in accordance with the general dispute resolution provisions of the Peace Lily terms of service. The arbitration conducted pursuant to this provision will be deemed final and binding and will not be subject to appeal absent extraordinary circumstances.

As in all other dispute situations under the Peace Lily terms of service, an arbitration concerning a dispute arising out of or relating to the Mattress Warranty will not be combined with any other proceeding or arbitration against one of the parties. In addition, to the maximum extent permitted by applicable law, you will only be permitted to assert your own claim, and may not appear as a representative of the interests of any other person, entity or class of consumers (including a private attorney general or otherwise).

Governing Law:

This Limited Mattress Warranty will be governed by the laws of the United States.

Warrantor:

Peace Lily

info@peacelily.com

Please retain this Limited Warranty and your original proof of purchase for at least 25 years from your date of purchase.

Mattress Topper - 10-year limited warranty

The Limited Warranty begins on the date of delivery of your Peace Lily Mattress Topper from Peace Lily Sleep, Inc ("Peace Lily"). Because we at Peace Lily believe in our Peace Lily Mattress Toppers, and we want to provide our customers with high-quality, long-lasting products, we are hereby extending this ten-year (10) year promise.

Peace Lily warrants the Mattress Topper against the defects in material and workmanship set forth below (“Defects”) for a period of 10 years from the time your Mattress Topper is purchased by you when the Mattress Topper is used normally for its intended purposes on top of an existing mattress.

If your Mattress Topper has a defect covered under this Mattress Topper Warranty, Peace Lily’s sole and exclusive liability (and your sole remedy under this Mattress Topper Warranty) will be, at Peace Lily’s option, to provide a replacement Mattress Topper, subject to the fulfillment of your obligations as set forth herein.

In the event Peace Lily chooses to replace the Mattress Topper, the replacement will be of the same model and size as the original Mattress Topper purchased. In no event will a substitution model be used as a replacement except in the case of a discontinued Mattress Topper, in this event a Mattress Topper of like build and design, at Peace Lily's discretion will be used as a replacement for the defective Mattress Topper.

This warranty is subject to revision and change. Please retain a printout of this page for future reference.

What this Limited Warranty Covers:

Years 1-5: Full Coverage — Non-prorated

During the first five years of the Mattress Topper Warranty, Peace Lily will not charge the purchaser to repair or replace the purchaser’s Mattress Topper if it qualifies under the Mattress Topper Warranty. This period is non-prorated which means that Peace Lily does not charge a percentage of the repair costs or replacement product based on the amount of time you slept on the Mattress Topper prior to noticing a defect.

Years 6-10: Limited Coverage — Prorated

During years 6-10 of this Mattress Topper Warranty, Peace Lily will, at its option, replace the Mattress Topper at a prorated charge to the purchaser plus transportation and/or shipping charges. The prorated replacement charge will be dependent on the year that the Mattress Topper is replaced.

If the Mattress Topper is replaced during the sixth year, the prorated replacement charge the purchaser pays will be 50% of the original purchase price. If the Mattress Topper is replaced after the seventh year, the prorated replacement charge the purchaser pays will increase by 10% for each subsequent year of the prorated period. If the Mattress Topper is replaced in year ten or any point after that prior to the expiration of the Mattress Topper Warranty the prorated replacement charge will be 90% of the original purchase price.

The replacement will be of the same model and size as the original Mattress Topper purchased. In no event will a substitution model be used as a replacement except in the case of a discontinued Mattress Topper. In this event, a Mattress Topper of like build and design, at Peace Lily's discretion, will be used as a replacement for the defective Mattress Topper. Replaced or repaired Mattress Toppers are subject to the same Mattress Topper Warranty as the original Mattress Topper. If you obtain a replaced or repaired Mattress Topper, the warranty term of the replaced or repaired Mattress Topper begins from the date of purchase of the original Mattress Topper.

Your Responsibilities:

The Mattress Topper Warranty begins at the time the Mattress Topper is purchased by you when the Mattress Topper is used normally for its intended purposes and on a mattress that is structurally capable of supporting the Mattress Topper and user(s). The Mattress Topper must be kept away from direct sunlight and kept out of close proximity to any heating devices.

In the case of a Mattress Topper that is packaged in a compressed and rolled manner, your Mattress Topper Warranty is valid if your product was opened within two (2) weeks of receiving the Mattress Topper to prevent compression for an extended period of time. A Mattress Topper that is compressed for a prolonged period may have structural damage and/or condensation from being packaged for an extended period of time.

Peace Lily makes no medical or health claims regarding its Mattress Toppers. Allergies, discomfort, or other conditions, are not covered under this Mattress Topper Warranty. Any questions or concerns regarding medical or health conditions should be addressed by a licensed physician.

To maximize the lifespan of the Mattress Topper it is recommended that users rotate their Mattress Topper head-to-toe, once a month for the first six months, then every other month for the life of their Mattress Topper to ensure even wear.

In the event of a replacement Mattress Topper, Peace Lily will ask you to donate the used Mattress Topper to charity to help repurpose the Mattress Topper to someone in need. In that case, you will be required to follow the instructions of Peace Lily and provide a written receipt or proof of return for disposal or donation of the original, defective Mattress Topper, from a legitimate organization, before any replacement Mattress Topper or refunds will be issued. This Mattress Topper Warranty is not transferable and applies only to a Mattress Topper purchased from Peace Lily by the original purchaser.

Who This Limited Warranty Is Extended To:

This Limited Warranty extends to the initial, “original” purchaser of this product only and not to any possible future owner(s) of the product. For purposes of this Limited Warranty, an “original” purchaser is the individual or entity who purchased this mattress topper from Peace Lily directly or, as the case may be, from an authorized retailer, distributor or dealer.

Defects Covered Under The Mattress Topper Warranty:

Any visible indentation equal to or greater than one (1) inch that is not associated with or resulting from faulty or improper usage.

The indentation must be visible to the naked eye when no weight is applied to the top of the Mattress Topper. If the purchaser uses an inappropriate foundation, floor or mattress as determined by Peace Lily, the Mattress topper Warranty, without limitation, will be void. Peace Lily will require the purchaser to provide proof of the quality of the foundation or mattress used.

Any physical flaw in the natural latex foam that causes it to split or crack under conditions of normal use and proper handling will also be covered.

This Mattress Topper Warranty Does Not Cover:

Normal wear and tear or any condition resulting from misuse or abuse of the Mattress Topper or failure to keep the Mattress Topper clean and free of stains and potentially unsanitary conditions.

A normal increase in softness due to normal usage.

Comfort preference. Any comfort level description of any Mattress Topper is solely provided as a guideline and Peace Lily does not guarantee the firmness or softness quality of any Mattress Topper, nor does it warrant that a particular comfort preference will be to your liking.

Physical abuse or damage to the structure and/or materials, including, but not limited to burns, cuts, tears, and/or liquid damage.

Mold, odors, and/or discoloration caused by abnormal care including, but not limited to liquid spills, improper ventilation, including, but not limited to humid climates and/or areas where the Mattress Topper is exposed to excessive water or humidity.

Damage associated with using the Mattress Topper on any other surface other than an existing mattress.

Imperfections that do not prevent ordinary use and enjoyment of the Mattress Topper by a reasonable person are not considered to be defects. For example, surfaces may not be perfectly even, and corners may not be perfectly shaped or symmetrical. These are not defects for which you can seek a remedy under this Mattress Topper Warranty.

More specifically, this Mattress Topper Warranty excludes:

(a) minor imperfections and slight cosmetic flaws.
(b) normal wear and tear.
(c) tears, stains, soiling, burns, and discoloration that occur over time.
(d) dampness or mold.
(e) individual or personalized preferences relating to firmness, texture and comfort.
(f) normal body impressions not greater than one (1) inch in the Mattress Topper as measured below the quilt level – in other words, some settling of the fiber in the quilt should be expected and is not considered a defect).
(g) individual or personalized allergies and sensitivities.
(h) naturally occurring cotton, wool, or latex foam aromas.
(i) due to the nature of the fabric, the organic cover may appear to stretch slightly.

In addition, this Mattress Topper Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Mattress Topper Warranty:

(a) any unsanitary condition.
(b) burns.
(c) use of the Mattress Topper on any other surface other than an existing mattress.
(d) using our Mattress Topper without a mattress.
(e) physically abusing the Mattress Topper.
(f) attempting to clean the Mattress Topper in an inappropriate manner.
(g) improper storage of the Mattress Topper (including storage in damp locations, areas infested with insects or rodents, or any other unprotected storage areas).
(h) purchase from resellers who are not authorized retailers.

How To File A Claim Under This Warranty

In the event that you, the purchaser, make a claim under this Limited Warranty, Peace Lily will assess the Mattress Topper first, If deemed faulty, within thirty days, Peace Lily will repair or replace the Mattress Topper, if it is found to be abiding by the Warranty conditions and be defective. Peace Lily will pay for shipping costs associated with the replacement product to the original purchaser.

You Must Also Provide:

Valid original proof of purchase demonstrating the date of purchase and that the claimant is the original purchaser and still has the Mattress Topper.

You will be required to send in full-length photos which need to include a brief narrative describing the defect and how it is affecting the performance of the Mattress Topper.

Please send all requested documentation to info@peacelily.com. You are responsible for submitting your claim with sufficient supporting documentation for Peace Lily to provide a remedy if necessary. Peace Lily reserves the right, in Peace Lily's sole discretion, to require photographs, further information or descriptions, or to send a representative or independent Mattress Topper inspector to physically inspect the Mattress Topper prior to accepting your claim under this Mattress Topper Warranty. Your Mattress Topper Warranty may be voided if you refuse to cooperate with an investigation, provide adequate responses to requests, or comply with any provision of this Mattress Topper Warranty.

Disclaimer (Limitations On Liability):

(1) breach of contract
(2) breach of warranty
(3) negligence
(4) any other cause of action, to the extent such exclusion and limitations are not prohibited by applicable law.

Arbitration:

If a dispute arises between you and Peace Lily arising out of or relating to this Mattress Topper Warranty, that dispute will be resolved in accordance with the general dispute resolution provisions of the Peace Lily terms of service. The arbitration conducted pursuant to this provision will be deemed final and binding and will not be subject to appeal absent extraordinary circumstances.

As in all other dispute situations under the Peace Lily terms of service, an arbitration concerning a dispute arising out of or relating to the Mattress Topper Warranty will not be combined with any other proceeding or arbitration against one of the parties. In addition, to the maximum extent permitted by applicable law, you will only be permitted to assert your own claim, and may not appear as a representative of the interests of any other person, entity or class of consumers (including a private attorney general or otherwise).

Governing Law:

This limited Mattress Topper Warranty will be governed by the laws of the United States.

Warrantor:

Peace Lily

info@peacelily.com

Please retain this Limited Warranty and your original proof of purchase for at least 10 years from your date of purchase.

Pillow - 1-Year Limited Warranty

The Limited Warranty begins on the date of purchase of your new Peace Lily Pillow (the “Pillow”) from Peace Lily Sleep, Inc ("Peace Lily") and is covered by a one-year limited warranty (the “Pillow Warranty”). Because we at Peace Lily believe in our Peace Lily Pillows, and we want to provide our customers with high-quality, long-lasting products, we are hereby extending this one-year (1) year promise.

Peace Lily warrants the Pillow against the defects in material and workmanship for a period of one year from the time your Pillow is purchased by you when the Pillow is used normally for its intended purposes.

If your Pillow has a defect covered under this Pillow Warranty, Peace Lily’s sole and exclusive liability (and your sole remedy under this Pillow Warranty) will be, at Peace Lily’s option, to provide a replacement Pillow, subject to the fulfillment of your obligations as set forth herein.

In the event Peace Lily chooses to replace the Pillow, the replacement will be of the same model as the original Pillow purchased. In no event will a substitution model be used as a replacement except in the case of a discontinued Pillow, in this event a Pillow of like build and design, at Peace Lily's discretion will be used as a replacement for the defective Pillow.

This warranty is subject to revision and change. Please retain a printout of this page for future reference.

1-Year Limited Coverage

During 1 year of the Pillow Warranty, Peace Lily will not charge the purchaser to repair or replace the purchaser’s Pillow if it qualifies under the Pillow Warranty.

Your Responsibilities:

In the event of a defect, Peace Lily's sole and exclusive liability and your sole remedy under this Pillow Warranty will be, at Peace Lily's option, to provide a replacement, subject to your fulfillment of the requirements set forth below.

To get the benefit of this Pillow Warranty, you must return your Pillow to Peace Lily with proof of the original date of purchase.

Who This Limited Warranty Is Extended To:

This Limited Warranty extends to the initial, “original” purchaser of this product only and not to any possible future owner(s) of the product. For purposes of this Limited Warranty, an “original” purchaser is the individual or entity who purchased this pillow from Peace Lily directly or, as the case may be, from an authorized retailer, distributor or dealer.

The Pillow Warranty Does Not Cover:

Normal wear and tear as a result of washing and intended use, or any condition resulting from misuse or abuse of the Pillow or failure to keep the Pillow clean and free of stains and potentially unsanitary conditions.

Comfort preference. Any comfort level description of any Pillow is solely provided as a guideline and Peace Lily does not guarantee the firmness or softness quality of any Pillow, nor does it warrant that a particular comfort preference will be to your liking.

Physical abuse or damage to the Product, including but not limited to: burns, cuts, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage.

Mold, odors, and/or discoloration caused by abnormal care including, but not limited to liquid spills, improper ventilation, and improper washing including, but not limited to humid climates and/or areas where the Pillow is exposed to excessive water or humidity.

How To File A Claim Under This Warranty

To file a claim under this warranty, please submit a request to info@peacelily.com. Evidence of a defect and proof of purchase must be included. The address for returns will vary depending on the Pillow and will be provided to you once Peace Lily has reviewed your submissions and determined that there is in fact a defect covered by this Pillow Warranty. In the event of a defect, Peace Lily will ship a replacement to you upon proof that you returned the defective Pillow.

Replaced Pillows are subject to the same Pillow Warranty as the original. For example, if you obtain a replacement that is the same style and price as the original, then the Pillow Warranty term of the replaced Pillow begins from the date of purchase of the original.

The serviceable area for all Peace Lily products is addressed within all states of the United States. If your Peace Lily product is located outside of the United States, you are responsible for any costs associated with pick-up and return.

Disclaimer (Limitations On Liability):

To the extent permissible by applicable law, the Pillow is provided “as is” and this Pillow Warranty and any implied warranties are your exclusive warranties and replace all other warranties or conditions, express or implied. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

To the maximum extent permitted by applicable law and except as set forth in this Pillow Warranty, in no event will Peace Lily or its suppliers be liable for procurement of substitute products or other special, incidental, consequential or indirect damages arising out of or related to the Pillow or its use by you or any third party, whether under the theory of contract, tort (including negligence), indemnity, product liability or otherwise. This limitation will apply even if Peace Lily has been advised of such damages and notwithstanding the failure of the essential purpose of any limited remedy. Peace Lily's total liability will not exceed the purchase price paid for the pillow giving rise to such liability.

Arbitration:

If a dispute arises between you and Peace Lily arising out of or relating to this Pillow Warranty, that dispute will be resolved in accordance with the general dispute resolution provisions of the Peace Lily terms of service. The arbitration conducted pursuant to this provision will be deemed final and binding and will not be subject to appeal absent extraordinary circumstances.

As in all other dispute situations under the Peace Lily terms of service, an arbitration concerning a dispute arising out of or relating to the Pillow Warranty will not be combined with any other proceeding or arbitration against one of the parties. In addition, to the maximum extent permitted by applicable law, you will only be permitted to assert your own claim, and may not appear as a representative of the interests of any other person, entity or class of consumers (including a private attorney general or otherwise).

Governing Law:

This limited Pillow Warranty will be governed by the laws of the United States.

Warrantor:

Peace Lily

info@peacelily.com

Please retain this Limited Warranty and your original proof of purchase for at least 1 year from your date of purchase.

Mattress Protector - 1-Year Limited Warranty

The Limited Warranty begins on the date of purchase of a Peace Lily Mattress Protector (the “Mattress Protector”) and is covered by a one-year limited warranty (the “Mattress Protector Warranty”). Because we at Peace Lily believe in our Peace Lily Mattress Protector and we want to provide our customers with high-quality, long-lasting products, we are hereby extending this one-year (1) year promise.

Peace Lily warrants the Mattress Protector against the defects in material and workmanship for a period of one year from the time your Mattress Protector is purchased by you when the Mattress Protector is used normally for its intended purposes.

If your mattress Protector has a defect covered under this Mattress Protector Warranty, Peace Lily’s sole and exclusive liability (and your sole remedy under this Mattress Protector Warranty) will be, at Peace Lily’s option, to provide a replacement Mattress Protector, subject to the fulfillment of your obligations as set forth herein.

In the event Peace Lily chooses to replace the Mattress Protector, the replacement will be of the same model as the original Mattress Protector purchased. In no event will a substitution model be used as a replacement except in the case of a discontinued Mattress Protector, in this event a Mattress Protector of like build and design, at Peace Lily's discretion will be used as a replacement for the defective Mattress Protector.

This warranty is subject to revision and change. Please retain a printout of this page for future reference.

1-Year Limited Coverage

During 1 year of the Mattress Protector Warranty, Peace Lily will not charge the purchaser to repair or replace the purchaser’s Mattress Protector if it qualifies under the Mattress Protector Warranty.

Your Responsibilities:

In the event of a defect, Peace Lily's sole and exclusive liability and your sole remedy under this Mattress Protector Warranty will be, at Peace Lily's option, to provide a replacement, subject to your fulfillment of the requirements set forth below.

To get the benefit of this Mattress Protector Warranty, you must return your Mattress Protector to Peace Lily or the product manufacturer and provide Peace Lily with proof of the original date of purchase as well as proof that the Mattress Protector was in fact returned.

Who This Limited Warranty Is Extended To:

This Limited Warranty extends to the initial, “original” purchaser of this product only and not to any possible future owner(s) of the product. For purposes of this Limited Warranty, an “original” purchaser is the individual or entity who purchased this Mattress Protector from Peace Lily directly or, as the case may be, from an authorized retailer, distributor or dealer.

The Mattress Protector Warranty Does Not Cover:

Normal wear and tear as a result of washing and intended use.

Comfort preference.

Physical abuse or damage to the Product, including but not limited to: burns, cuts, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage.

How To File A Claim Under This Warranty

To file a claim under this warranty, please submit a request to info@peacelily.com. Evidence of a defect and proof of purchase must be included. The address for returns will vary depending on the Mattress Protector and will be provided to you once Peace Lily has reviewed your submissions and determined that there is in fact a defect covered by this Mattress Protector Warranty. In the event of a defect, Peace Lily will ship a replacement to you upon proof that you returned the defective Mattress Protector.

Replaced Mattress Protector is subject to the same Mattress Protector Warranty as the original. For example, if you obtain a replacement that is the same style and price as the original, then the Mattress Protector Warranty term of the replaced Mattress Protector begins from the date of purchase of the original.

Disclaimer (Limitations On Liability):

To the extent permissible by applicable law, the Mattress Protector is provided “as is” and this Mattress Protector Warranty and any implied warranties are your exclusive warranties and replace all other warranties or conditions, express or implied. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

To the maximum extent permitted by applicable law and except as set forth in this Mattress Protector Warranty, in no event will Peace Lily or its suppliers be liable for procurement of substitute products or other special, incidental, consequential or indirect damages arising out of or related to the Mattress Protector or its use by you or any third party, whether under the theory of contract, tort (including negligence), indemnity, product liability or otherwise. This limitation will apply even if Peace Lily has been advised of such damages and notwithstanding the failure of the essential purpose of any limited remedy. Peace Lily's total liability will not exceed the purchase price paid for the Mattress Protector giving rise to such liability or otherwise. This limitation will apply even if Peace Lily has been advised of such damages and notwithstanding the failure of the essential purpose of any limited remedy. Peace Lily's total liability will not exceed the purchase price paid for the Mattress Protector giving rise to such liability.

Arbitration:

If a dispute arises between you and Peace Lily arising out of or relating to this Mattress Protector Warranty, that dispute will be resolved in accordance with the general dispute resolution provisions of the Peace Lily terms of service. The arbitration conducted pursuant to this provision will be deemed final and binding and will not be subject to appeal absent extraordinary circumstances.

As in all other dispute situations under the Peace Lily terms of service, an arbitration concerning a dispute arising out of or relating to the Mattress Protector Warranty will not be combined with any other proceeding or arbitration against one of the parties. In addition, to the maximum extent permitted by applicable law, you will only be permitted to assert your own claim, and may not appear as a representative of the interests of any other person, entity or class of consumers (including a private attorney general or otherwise).