FAQs / Contact Us

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Ask Us Anything!

Happy to help! Replying within office hours
4PM to Midnight (Central Time) Mon-Thurs

Call Us

+1 888 420 1467

Email Us

info@peacelily.com
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Delivery and Shipping

  • Enjoy free standard shipping on all our products to all areas within the United States. Please note, recycling costs are being charged as shipping in the states of California, Connecticut, Rhode Island, and Oregon. For more information please visit https://www.mrcreporting.org/Home.aspx
  • Simply type your postcode into the checkout to find out, if you are unsure please email us a info@peacelily.com
  • All orders will generally be dispatched within 2-3 business days unless the item is out of stock. If an item is out of stock your order will have an approximate ETA for delivery to our warehouse.

  • For detailed information about the delivery timeframe for your order, please see our Delivery Page.

  • Once your order has been dispatched you will receive an email with tracking details. You can also use the tracking number to track your order on the courier’s website for more detailed shipping information.
  • Our Peace Lily mattress is compressed and delivered in a box with wheels and handle.
  • No, if you are not home to receive the delivery simply select the authority to leave at the checkout and your product will be left in a safe place at your address.

  • Twin : 16.5″ x 16.5″ x 42.5″

    Twin XL : 16.5″ x 16.5″ x 42.5″

    Full : 16.5″ x 16.5″ x 59″

    Queen : 16.5″ x 16.5″ x 65″

    King : 16.5″ x 16.5″ x 80.3″

    California King : 16.5″ x 16.5″ x 76.4″

  • Twin : 16.5″ x 16.5″ x 18.5″

    Twin XL : 16.5″ x 16.5″ x 18.5″

    Full : 16.5″ x 16.5″ x 21″

    Queen : 16.5″ x 16.5″ x 23.2″

    King : 16.5″ x 16.5″ x 27.6″

    California King : 16.5″ x 16.5″ x 26.4″

  • 29″ x 17″ x 4″

  • All our products are delivered by courier to your specified delivery street address. For safety reasons, our couriers are unable to enter your home. If you anticipate difficulty handling larger or heavier boxes, we recommend having someone available to assist you during delivery.
    If you reside in an apartment block, please be aware that our drivers may be unable to deliver items to your front door. You may need to meet them at the front of the building to receive your delivery.

  • Only for California, Connecticut, Rhode Island, and Oregon: The Recycling Fee is a mandatory charge applied to the purchase of mattresses, box springs, and foundations in certain U.S. states. It funds programs that collect, transport, and recycle old mattresses, reducing waste and promoting sustainability.

    This fee is mandatory in the following states:

    • California: $16.00 per unit
    • Connecticut: $16.00 per unit
    • Rhode Island: $20.50 per unit
    • Oregon: $22.50 per unit

    What does the fee cover:

    • Collect used mattresses.
    • Transport them to recycling facilities.
    • Properly recycle materials like foam, fabric, metal, and wood to reduce landfill waste.

    The fee applies to all new mattress and foundation purchases in these states, with exemptions for products like crib mattresses, sofa beds, futons, airbeds, and waterbeds. It will be clearly itemized at checkout for online purchases.

    For comprehensive details on recycling programs and fee regulations, visit the Mattress Recycling Council’s official website at https://mattressrecyclingcouncil.org/.

General Questions

  • For optimal support and durability, use a sturdy slatted bed base with slats no more than 3.5 inches apart for your Peace Lily Mattress. Avoid flexible/adjustable slats, Cardboard Bed Bases, or box bed bases, as these may cause sagging. Ensure your bed frame is strong enough to support the weight of the mattress and your estimated user weight. Adequate ventilation and a minimum base height of 7.5 inches are recommended. Avoid placing the mattress directly on the floor. Consider these factors when choosing a base style. If you have any questions, email us at info@peacelily.com.
  • You can try our mattress at home with our 100 night trial.
  • Our mattress is generally resistant to fire, however, it is not totally flame-retardant. latex is naturally flame retardant. However, we have added quilted fabric casing made from 100% organic, New Zealand wool. Wool batting is moisture-wicking, breathable, ethical, and naturally flame-retardant.
  • No! Our mattress naturally provides a cool sleep. This is due to the open cell structure of latex. You’ll be less likely to sweat! This also makes the mattress appropriate for warm humid atmospheres!
  • Yes, our all-natural latex has a high melting point and is naturally fire-resistant.
  • Yes! This will help prolong the lifespan of your mattress. Please see our 100% organic cotton mattress protector here.
  • Yes! All Peace Lily Mattresses are suitable for use on most adjustable bases.
  • You can sleep on your natural latex mattress/topper straight away - even during decompression!
  • You can spot-clean your Peace Lily mattress, use a mixture of mild detergent and water in equal parts. Apply sparingly and ensure the area is fully dry before making the bed. Additionally, using a mattress protector can provide added protection for your mattress.
  • We use a special machine to compress our mattresses, without this machine, unfortunately, our mattresses cannot be put back into the box once unpacked.
  • Yes, natural latex mattresses are repellent to dust mites, bed bugs, mold, mildew, and different types of bacteria.
  • The mattress has 2 firmness levels so that when you flip the mattress it will change from Medium to Firm! Many customers, regardless of firmness preference, would prefer to combine their Peace Lily mattress with a Peace Lily mattress topper for added luxury comfort.
  • Our luxurious, handmade mattress covers are made with premium, certified organic New Zealand wool— one of the softest, most breathable, and most comfortable fabrics available. It’s cool, wicks moisture, and, better still, boasts the most stringent Global Certification. The covers are made of 100% organic cotton fabric. The organic cotton is woven into a high-density fabric to ensure durability and a premium fabric feel. Underneath the organic cotton fabric, we use certified organic cotton wadding. This wadding is 100% organic cotton and is also certified. The organic cotton wadding is quilted together with our organic cotton fabric to provide a luxurious yet breathable mattress cover..
  • No! Our latex is naturally allergen-free, dust-mite resistant, and anti-bacterial which means we do not need to add any chemicals to our beds! Peace Lily pillows, toppers, and mattresses are some of the most natural that can be found. The absence of any harmful chemicals has also been tested for and certified by the eco-INSTITUT and Oeko-Tex Standard 100.
  • We sell our products directly to you online which means we can pass the savings onto you! We wanted to deliver the highest-quality and most eco-friendly mattress possible, yet it had to be affordable enough for every person. We created a mattress that contains the most natural latex in the world and is free of any synthetic latex or fillers without the markup of retail stores!
  • At checkout, we offer payment by credit card or PayPal. All transactions are secure and encrypted.
  • No! Our mattresses do not undergo fumigation. Our products are made from natural latex and our latex manufacturer has been working with the United States for several decades. This means that our natural latex does not need to undergo fumigation when it is sent through customs.
  • In order to keep our whole mattress natural and chemical-free; we use natural latex to create a unique latex glue that is not only adhesive but also chemical free. All 3 premium mattress layers in the Peace Lily mattress are kept together with this strong glue, making it one of the most natural mattresses in the world.
  • Our products are manufactured in Sri Lanka. The natural latex in our bed products is produced from Sri-Lankan rubber sap, which is the highest quality in the world due to the ideal environmental conditions for rubber tree growth.
  • Our mattress topper provides an extra layer of comfort:

    Luxury Plush Topper - If you like that extra bit of a cuddle, gives you the support you need while relieving pressure points.

    Firm Topper - If you prefer firm support, this is the firmest item in our product range, gives you additional support and also stability to old, sagging mattresses that are too soft and do not have the structural support to ensure you maintain good body posture during sleep.

    You can purchase a Peace Lily Mattress Topper at any time!
  • Every Peace Lily Mattress has received an LGA Certification. The LGA Certification is administered in Cologne, Germany, and tests the functional performance for domestic use of a mattress. The test is conducted by putting 330 lbs of force on the mattress and stroking the mattress 60,000 times. This test is meant to simulate, more than adequately, the normal domestic usage of a mattress. The passing grade for this certification is 50/100, and our Peace Lily mattress has proven its quality and resilience by achieving a score of 99 points out of 100!
  • You may notice a faint "new" latex smell, but rest assured this is not off-gassing of harmful chemicals and will fade over time.

  • Yes, sleep is very important for everyone and gives our mind and body the time to refresh and recharge. It is also very important to child development, especially during its early stages. While sufficient quality sleep benefits childrens’ physical health, brain function, emotional well-being, safety, and daily functioning ability, insufficient sleep can impede learning and create mood and behavioural problems.

    Peace Lily products can help your children sleep better. You can rest assured that your child is sleeping on a quality product that is free from unhealthy toxic fumes and dust mites or bacteria.

  • Yes! However, it's important to note that due to the weight and size of the mattress, we do not recommend using the handles as the sole means of moving or lifting the mattress. The handles are designed to assist with positioning and adjusting the mattress.

Mattress Sizing?

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Sustainable and All-natural

  • Yes! The plastic and cardboard packaging can be recycled in common recycling bins.

  • Yes! Peace Lily mattresses feature 100% natural Dunlop latex rubber foam, made from sustainably harvested sources. Our 100% natural rubber sap is carefully hand-tapped. Compounded latex foam will then go through the manufacturing process which is a globally accepted Dunlop process. Once the mold is filled and tightly closed it will then go through a vulcanizing chamber for curing. Adding more value to the green value chain – we use steam generated through biomass boilers. We also source the majority of wood fuel from rubber plantations.

    The 100% natural latex mattress is then carefully stripped off from the molds. Cooled and washed in fresh river water from sustainable local rivers.

  • The rubber tree plantations used by Peace Lily are very efficient in removing carbon emissions. Each rubber tree is sustainably tapped for 30 years and during this time manages to remove 1.76 metric tons of carbon dioxide from Earth's atmosphere. Every acre removes over 144 tons of carbon dioxide over its lifetime!
  • No. While our latex core is fully vegan, our quilted fabric casing is made from 100% organic, New Zealand wool. Wool is moisture-wicking, breathable, ethical, and naturally flame-retardant, but not vegan.

  • We do not use any synthetic fillers and there are almost no chemicals in any of our bed products. Peace Lily pillows, toppers, and mattresses are some of the most natural that can be found. The absence of any harmful chemicals has also been tested and certified by the ECO Institut and Oeko-Tex Standard 100.

    Even the glue in natural-latex mattresses is made of Sri Lankan rubber sap. The majority of the small number of chemicals used in our bed products (for mattresses this is 4%) are needed to change liquid to solid rubber sap (through zinc oxide and sulfur). This is needed as latex is not enough to remain in a solid state. There is an even smaller amount of ammonia placed in rubber sap to maintain quality in the delivery process. However, these quantities of chemicals would not cause any sort of health issues or concerns, especially for products with an organic-cotton cover layer.

    Furthermore, the mattresses do not undergo fumigation as our latex supply partners have been working with the United States for a long time and as such are not affected by this. Unlike bed products made of all other major material varieties such as memory foams, hybrids, and gel-infused foam bed products, natural latex bed products contain no chemical flame retardants.

  • In terms of GOLS organic certified latex, there are in truth a lot of lies surrounding this topic. In reality, there is a very low supply of organic latex and as such, it would be very difficult for a supplier to claim that they have organic latex. There have been many complaints about manufacturers claiming they have more organic latex than they do. Our manufacturer has the GOLS certification and has the most organic latex available out of anyone, however, as there is a low quantity still - we do not claim that it is organic latex as we are not able to provide it all as organic. Our mattresses are 100% natural and we have made the mattress as natural as possible, even using natural latex glue as an adhesive!
  • A single rubber tree can make 3-8 latex mattresses. On average, one rubber tree can absorb approximately 3460 lbs of carbon dioxide and be tapped for about 26 years over its lifetime. This amount of carbon dioxide absorbed equates to more than that emitted by three return trips traveling between California and Chicago! Peace Lily bedding products are FSC certified, which ensures healthy forests, jobs for workers, and benefits for the local communities. You won’t be throwing away so many worn and expired bedding products into the landfill as Peace Lily natural bedding products are so durable and the mattress can last up to more than two decades. Besides, if your nearby waste management system has the proper facilities, you won’t ever have to worry at all about creating waste when dumping a Peace Lily bedding product into the landfill as the far majority of materials in our Peace Lily products are natural and as such are very biodegradable! Wastewater during latex production from rubber sap is not a severe problem as all the wastewater from Peace Lily products is recycled so will not be released back to damage Sri Lankan water ecosystems..
  • The eco-INSTITUT is an independent organization in Germany that tests products to ensure they do not contain any hazardous chemicals and will not produce off-gassing.
  • OEKO-TEX® is a worldwide consistent, independent testing and certification system for raw, semi-finished, and finished textile products at all processing levels, as well as accessory materials used.
  • The Global Organic Textile Standard (GOTS) is recognized as the world's leading processing standard for textiles made from organic fibers. It defines high-level environmental criteria along the entire organic textiles supply chain and requires compliance with social criteria as well.

Quality Assurance

  • The natural latex in our bed products is produced from Sri-Lankan rubber sap, which is the highest quality in the world due to the ideal environmental conditions for rubber tree growth. The rubber-sap is also processed in Sri Lanka next to the rubber plantations, and the fabric in the covers is also located in similar proximity.
  • Peace Lily mattresses are made by the Dunlop process. There are two methods the natural-latex mattress can be processed with: the Talalay and Dunlop processes. While both processes produce similar quality latex, the main difference is that Talalay undergoes more processing and is thus less environmentally friendly. Although Talalay is meant to be softer due to the excess air in the material during the manufacturing process used to expand the latex, Dunlop latex can be made the same softness by adjusting the density.

  • Natural latex is the most durable mattress material that is currently available and as such is much less likely than spring or memory foam mattresses to undergo deformations over time. As our latex is made of 100% natural foam and not synthetic latex, it will last a lot longer than synthetic latexes, and also much longer than memory foams without going hard and crumbly. Some latex mattresses have been known to last over 50 years and are still able to be used!

    The high quality of Peace Lily natural latex products in Sri Lanka has been tested against natural latex made in Malaysia, Vietnam, Thailand, and across Asia. The health and comfort benefits of all-natural latex mattresses also come out at the very top when compared with other sorts of mattresses. The home-product quality of our natural-latex mattresses is certified by Landesgewerbeanstalt Bayern (testing for quality home and toy products) and SATRA Technology (product quality testing). Customers have been very satisfied with our bedding products and we believe it will be the same for you.

  • 770 lbs
  • Yes, natural latex mattresses are repellent to dust mites, bed bugs, mold, mildew and different types of bacteria.

  • Factors that impact lifespan are frequency of use, weight, activity, and cleaning. The more pressure that is applied on the product and the more severe this pressure is, the more it wears. In regular mattresses, cleaning would be useful as it prevents bacteria, dust-mites, and mold from harvesting on the mattresses. However, natural latex mattresses naturally fend off these problems.

    It is important to consider the lifespan of bed products as they may no longer feel as comfortable and provide the desired sleeping support (which is offered by new mattresses) after this duration. The products could become less resilient, and start to harbour bacteria, dust-mites, mold, and other allergens as well.

  • Most allergic reactions to latex occur with products that are made from cold-dipped latex. Cold-dipped latex products are stretchy products; such as latex gloves and balloons. In addition to this, our latex foam uses an open cell structure that is vulcanized in high heat and goes through an extensive washing process that absorbs a lot of water and then squeezes it out. This removes the vast majority of the allergy-causing proteins. Finally, there is the certified organic cotton cover that will be protecting your skin from coming into direct contact with the latex foam. However, we do recommend that you speak with your doctor.

Warranty and Trial Period

  • 25 years - See our warranty page for details
  • 10 years - See our warranty page for details
  • 1 year - See our warranty page for details
  • 1 year - See our warranty page for details

  • Comfort is subjective, which is why you’ve got 100 nights to sleep on it! We ask you to please try your mattress for at least 30 nights so that your body has time to adjust, and so that your mattress can fully decompress.

    If you love your mattress - great! That’s what we love to hear. However, if you wish to return your mattress, please contact us at info@peacelily.com at any time between nights 30 and 100 of your 100-night trial to obtain a refund approval from the Peace Lily team.

    Please note that we offer one mattress return per household.

    To request a refund approval, please email us at info@peacelily.com and:

    • Please provide us with your order number.
    • Please attach full-length photos of the top and bottom of the mattress.
    • Please include a brief description of the reasons for the return in the comment box.

    Your mattress will be picked up for free by our charity organization or a secondary goodwill group for donation in most areas of the US.

    Otherwise, you should contact your local charity organizations or a secondary goodwill group as an alternative to see if they will accept your mattress as a donation. This will be at your own expense, should the Charities/Organizations be unable to pick it up for free.

    You must ensure that your mattress has no stains, tears or deformations due to misuse in order for your refund to be accepted. Once the mattress has been donated and proof of donation is provided, we'll gladly process your refund and you will receive the full amount that you paid for the product.

    Please see our returns page for more information.

  • Comfort is subjective, which is why you’ve got 100 nights to sleep on it! We ask you to please try your mattress topper for at least 30 nights so that your body has time to adjust, and so that your mattress topper can fully decompress.

    If you love your mattress topper - great! That’s what we love to hear. However, if you wish to return your topper, please contact us at info@peacelily.com at any time between nights 30 and 100 of your 100-night trial to obtain a refund approval from the Peace Lily team.

    Please note: we offer one mattress topper return per household.

    To request a refund approval, please email us at info@peacelily.com and:

    • Please provide us with your order number.
    • Please attach full-length photos of the top and bottom of the mattress topper.
    • Please include a brief description of the reasons for the return in the comment box.

    Your mattress topper will be picked up for free by our charity organization or a secondary goodwill group for donation in most areas of the US.

    Otherwise, you should contact your local charity organizations or a secondary goodwill group as an alternative to see if they will accept your mattress topper as a donation. This will be at your own expense, should the Charities/Organizations be unable to pick it up for free.

    You must ensure that your mattress topper has no stains, tears or deformations due to misuse in order for your refund to be accepted. Once the mattress topper has been donated and proof of donation is provided, we'll gladly process your refund and you will receive the full amount that you paid for the product.

    Please see our returns page for more information.

  • Comfort is subjective, which is why you’ve got 100 nights to sleep on it! We ask you to try our pillow(s) for at least 30 nights so that your body has time to adjust to your new pillow(s).

    If you love your pillow(s) - great! That’s what we love to hear. However, if you wish to return your pillow(s), please contact us at info@peacelily.com at any time between nights 30 and 100 of your 100-night trial to obtain a refund approval from the Peace Lily team.

    Please note, we offer two pillow returns per customer.

    To request a refund approval, please email us at info@peacelily.com and:

    • Please provide us with your order number.
    • Please attach full-length photos of the front and back of the pillow(s).
    • Please include a brief description of the reasons for the return in the email

    Your pillow(s) will be picked up for free by our charity organization or a secondary goodwill group for donation in most areas of the US.

    Otherwise, you should contact your local charity organizations or a secondary goodwill group as an alternative to see if they will accept your pillow(s) as a donation. This will be at your own expense, should the Charities/Organizations be unable to pick it up for free.

    You must ensure that your pillow(s) has no stains, tears or deformations due to misuse in order for your refund to be accepted. Once the pillow(s) has been donated and proof of donation is provided, we'll gladly process your refund and you will receive the full amount that you paid for the product.

    Please see our returns page for more information.

Ask Us Anything!

Happy to help! Replying within office hours
4PM to Midnight (Central Time) Mon-Thurs

Call Us

+1 888 420 1467

Email Us

info@peacelily.com
Peace Lily Mattress
MATTRESS
MATTRESS

The standard for healthy sleep

Peace Lily Mattress Protector
PROTECTOR
PROTECTOR

Natural protection with organic cotton

Peace Lily Mattress Topper
TOPPER
TOPPER

Elevate the comfort of your mattress

Peace Lily Pillows
PILLOWS
PILLOWS

Perfect neck support all night